The Pixano webshop aims to delight animal lovers with unique, personalized portraits. Below we have collected all the important information to make your purchase transparent and safe.

General information

Operator: Ákos Nagy – Private enterprise
Headquarters: Veszprém, Lődomb u. 11.
Email: info.pixano@gmail.com
Website: www.pixano.hu

Products

In our webshop, we create special, unique portraits of your pets in digital format or as printable, illuminated posters. The products are made exclusively based on the photo uploaded by the customer, so each order is unique.

Order

The order is placed through the webshop. After selecting the product, the customer uploads the required image, selects the options, then selects the payment method at the checkout and finalizes the order. We will send you a confirmation of the successful order by e-mail.

Prices

Prices are in Hungarian Forints (HUF). The company is not subject to VAT , so the prices do not include sales tax. Before finalizing the order, the system displays all costs (product price, shipping fee, etc.) itemized.

Payment

Payment for orders can be made:

• Online credit card payment through Shopify Payments (Visa, Mastercard, etc.)
• By direct bank transfer (transfer details will be sent by email)
• Cash on delivery, cash or credit card
  

Transport

Handmade portraits (illuminated poster, framed version) will be sent within 1-3 business days after approval via GLS courier service. In the case of a digital product, the final image without watermark will be sent by email.

Completion deadline

Average delivery time from order:

• Digital portrait: 2–5 business days
• Physical product (e.g. light-up poster): 5–8 business days

This time may vary depending on the order quantity, individual needs and the specific period.

Cancellation and modification

Since the products are made individually, at the customer's request, the right of withdrawal cannot be exercised after finalization (start of drawing or printing). However, an unlimited number of modifications can be requested during the preview phase.

Warranty and complaints

In case of quality problems, the buyer is entitled to free repair or remanufacturing. We accept complaints by email, please attach a picture of the problem.

Data management

We treat the data provided during orders confidentially and will not pass it on to third parties. Our detailed data protection information is available on the website.

Customer service

Do you have any questions? Please feel free to contact us at info.pixano@gmail.com . We usually respond within 24 hours! Our company is committed to quality, unique products. We process every order with the utmost care and attention. We create unique graphics based on the uploaded images, so the final product is always personalized. Please make sure to provide the correct data and email address so that communication is smooth.