Warranty and guarantee

1. Satisfaction guarantee
Pixano.hu aims for complete customer satisfaction. If you are not satisfied with the product, please contact our customer service and we will do everything we can to resolve the issue.

2. Warranty period
Based on the applicable laws, we provide the following warranty periods for our products:

  • For products over 10,000 HUF: 1 year warranty
  • For products over 100,000 HUF: 2 year warranty
  • For products over 250,000 HUF: 3 year warranty

3. Validation of warranty claim
To make a warranty claim, please contact us at one of the following addresses:

  • Email: info.pixano@gmail.com
  • Phone number: 06302742963
    A proof of purchase invoice or receipt will be required for warranty claims.

4. Warranty conditions
The warranty covers manufacturing defects that occur during normal use. The warranty is not valid in the following cases:

  • Damage that is not caused by a manufacturing defect (e.g. mechanical damage, consequences of improper storage or use)
  • Consequences of external influences, such as water damage, fire damage or other natural disasters
  • Unprofessional repair or modification of the product

5. Warranty fulfillment
Under the warranty, we will repair, replace or – if neither is possible – refund the purchase price of the defective product.

6. Contact
If you have any questions regarding the warranty or guarantee, please feel free to contact us at the following contact details:

  • Email: info.pixano@gmail.com
  • Phone number: 06302742963