For best results, upload a sharp, high-quality photo that shows your pet clearly – preferably in natural light, from the front or slightly from the side. Avoid photos that are blurry, dark, or too far away. The better the quality of the photo, the more detailed and beautiful the finished portrait will be.

Of course! Before we finalize the drawing, we will send you a preview. At this point, you have the opportunity to request a one-time correction (e.g. color, detail, shape). Our goal is for the image to perfectly reflect your pet's personality, so we take all feedback into account.

No, we will make a portrait of any pet! Whether it's a bunny, hamster, bird or even a turtle - we will be happy to draw it. The main thing is that the uploaded image is clearly visible and detailed.

The production time depends on the selected product and the number of orders. On average, the digital drawing is completed in 2–5 working days, followed by production and packaging in the case of a light poster. In total, the order is completed and delivered in approximately 5–8 working days.

You can choose from three payment methods when making a purchase:

• Online credit card payment – ​​secure online credit card payment (Visa, Mastercard, etc.). The order will be processed immediately.
• Direct bank transfer – we will send you the necessary transfer details by email, and we will start making the drawing after the amount has been received.
• Cash on delivery – you can pay in cash or by bank card to the courier upon delivery of the package.

Yes, after every order we send an automatic confirmation email containing the order details, the selected product, the summary prices and the shipping information. If you have not received such an email, please also check your spam folder.

Digital portraits will be sent via email within 2-5 business days. Physical products will be printed and shipped within 3 business days after confirmation. Delivery takes 1-2 business days with GLS courier. So the total turnaround time can be 5-8 business days depending on the number of orders.